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Sol turns feedback into loyal customers
Your AI customer-experience coworker: listening everywhere, resolving fast, and proving it in the numbers.
Customer experience coworker
Hear every customer, miss nothing
Sol pulls reviews, surveys, calls and tickets into one sentiment picture per location — then routes issues to the right person before they become churn.
- Surveys after every visit, tuned per location and service
- Sentiment and theme detection across reviews, calls and tickets
- Competitor tracking — ratings, reviews and moves near each site
- Ticketing with SLAs so no unhappy customer waits too long
Everything Sol runs for you
Five agents, one coworker, customers who stay.
Surveys
NPS, CSAT and custom surveys sent at the right moment, with benchmarks per location.
Insights
Theme and sentiment analysis shows exactly what delights — and what drives customers away.
Competitors
Side-by-side ratings, review velocity and sentiment against rivals around every location.
Ticketing
Negative feedback becomes a tracked ticket with owners, SLAs and recovery workflows.
Reporting
Board-ready rollups: sentiment trends, resolution times and ROI per region and location.
Review Recovery
Detractors get a private path to resolution — many update their review once heard.
Live in four weeks
From scattered feedback to one experience operation.
01
Listen everywhere
Reviews, surveys, calls and tickets stream into one profile.
02
Baseline CX
Sentiment, themes and competitor gaps scored per location.
03
Resolve fast
Ticketing, SLAs and recovery workflows switched on.
04
Prove the lift
Ratings, retention and revenue impact reported monthly.
Questions about Sol
Survey tools collect answers. Sol combines surveys with reviews, calls and tickets, finds the themes, assigns owners and tracks resolution — the full loop, not just the questionnaire.
Yes. Sol monitors public ratings, review volume and sentiment for competitors you name around each location, and alerts you to meaningful moves.
Your team — Sol drafts responses, sets SLAs and escalates. Routine acknowledgements can run on autopilot while sensitive cases always route to a human.
Monthly rollups by region and location: sentiment trend, top themes, SLA attainment, recovered revenue and peer benchmarks.
Give every customer a voice that gets heard
See your sentiment baseline and competitor gaps in a live 15-minute demo.